The Jamaican Mango & Lime Shop

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The Jamaican Mango & Lime Shop is your online source for all Jamaican Mango & Lime products.

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Customer Service

Shipping & Delivery
All orders will be ship via UPS or USPS. Shipping is only available to within the United States. Orders shipped to Hawaii or Alaska may incur additional shipping charges. In the event of an increase in shipping charges, the customer will be notified and the order will not be shipped until we recieve confirmation that the customer is aware of the additional charge. The customer may, at their discretion, continue, amend, or cancel the order. All purchases will be shipped within 24 hours, and orders recieved by 12:00pm EST will be shipped the same day. Please allow 3-5 days for delivery to most addresses. Customers will receive an email confirmation that their order has shipped containing tracking information for the order. Certain purchases may qualify for free shipping.
Standard shipping rates, based on order amount, are as follows:
Order Amt.                  Shipping Charge
$0 - $15.00                        $7.00
$15.00 - $30.00                $12.00
$30.00 - $45.00                $16.00
$45.00 - $65.00                $18.00
$65.00 and over         Free Shipping
Any questions or concerns regarding shipping and delivery should be directed to customerservice@jamaicanmangoandlimeshop.com.
Privacy & Security
In order to protect your information, jamaicanmangoandlimeshop.com's webhost utilizes the latest encryption technology and both internal and external security protocols. Your information is protected from unauthorized access by stand-alone and integrated firewalls and security instruments. This being said, Jamaican Mango & Lime Shop does not collect any credit card or financial data from our visitors or customers. Jamaicanmangoandlimeshop.com utilizes third party payment processors such as Paypal to ensure the highest level of security of our users financial information. No credit card information is ever entered on the site nor is it held on our servers.
Returns & Replacements
Our return policy is fairly simple. If you are unsatisfied with the product or in the unlikely event the product is defective you may return the product and recieve a full refund. If the product is damaged in shipping simply mark it return to sender and we will replace it. All returns must be postmarked within 14 days of the delivery date. The customer will be reimbursed the return shipping costs up to an amount equal to their original shipping costs along with the refund. If the product was a free shipped item, then the customer is responsible for all return shipping costs.refunds can either be issued directly or the customer may elect to receive a credit toward a future order. In order to recieve a credit the customer must have signed up for an account at jamaicanmangoandlimeshop.com. Any questions or concerns regarding returns and replacements should be directed to customerservice@jamaicanmangoandlimeshop.com.
Ordering
Due to security concerns and in order to protect your personal information all ordering must be done through jamaicanmangoandlimeshop.com. We initially considered taking telephone orders as well, however, since the order would still need to be placed through the website for security reasons, telephone orders would be less convenient to the customer as they represent an unnecessary extra step. In order to find some compromise we chose a website design that is accessible and easily read from a variety of mobile devices including smartphones and tablets. If you require any special assistance to complete your order, however, please do not hesitate to contact us at customerservice@jamaicanmangoandlimeshop.com. We will make every effort to assist you.
Payment, Pricing & Promotions
Payment is due before the order is shipped, however customers with an account are free to build their orders over time saving them in their shopping carts until they are ready for them to be shipped, and making the payment at that time. Customers will recieve an invoice by email to confirm their order. All payments are processed through a third party vendor. For security and convenience reasons, Paypal is our preferred payment method. Pricing is subject to change. Customers will always be charged the price that is shown on the website. From time to time jamaicanmanglandlimeshop.com will offer special deals or promotions. In most cases such offers will be announced on the website, but in some cases there may be special members pricing on certain items that will only be announced through our newsletter, forum, or by email notification. Please sign up for an account and join our mailing list to stay informed  about member promotions and freebies. If you have any problems signing up for our newsletter or signing up for an account, or if you have a question about payment, pricing, or promotions, please email customerservice@jamaicanmangoandlime.com.
Viewing Orders
Customer may view their current shopping items at any time while on the website to make changes if necessary. In order for the shopping cart to save these items if you leave the site you must be logged in. Customers with an account on jamaicanmangoandlimeshop.com may also log in to see their past order history.
Updating Account Information
Customers may update their account information at any time by logging in to jamaicanmangoandlimeshop.com and navigating to their account management page. all changes can be made from the dashboard. Please keep us updated about any changes in delivery or contact information. If you require any assistance updating your account information please notify us at customerservice@jamaicanmangoandlime.com.